Incident registers are essential records maintained by licensed venues in New South Wales to document specific incidents that occur on their premises. These registers help ensure compliance with liquor and gambling regulations, improve venue safety, and assist authorities in investigations.
For liquor-related incidents, venues must record events such as violence, anti-social behavior, and police interventions. The register must include details like the date, time, location, and actions taken. Digital incident registers must meet security requirements, including restricted access, audit trails, and unalterable timestamps.
Gambling incident registers, required for venues with gaming machines, document gambling-related incidents such as disputes, self-exclusions, and responsible gambling interventions. These registers help venues manage compliance with harm minimization policies and ensure patrons receive appropriate support.
Both types of registers must be readily available for inspection by Liquor & Gaming NSW and law enforcement. Records must be maintained for at least three years and be accessible in digital or printed formats. The implementation of digital registers enhances efficiency, security, and compliance monitoring.
These registers play a crucial role in maintaining responsible service practices and ensuring a safe environment for patrons and staff in licensed venues across NSW.
Use the following resources to find out more:
NSW Liquor & Gaming webpages: 1. Liqour Incident Registers 2. Gambling Incident Registers
NSW Governnment Guidelines For Digital Incident Registers (PDF)