After a significant digital transformation project, the Office of Fair Trading (OFT) has launched a new service portal as part of their transition to becoming a more modern regulator.

Security providers (class 1 or 2) can now access status updates, complete licence renewals, resend receipts, and upload documents all in a time that suits themselves. The new authentication process auto fills information for those making an online payment,  

Commissioner for Fair Trading Victoria Thomson said moving our services to a digital platform allows us to better support our clients.

“Our team services more than 55,000 licence renewal requests per year so the need for modernisation and efficiency is high,” Ms Thomson said.   

“This first phase release focuses on the licence areas that generate the highest number of requests for OFT.

“It’s important that to take advantage of the system, clients need to link their Queensland Digital Identity account to the Fair Trading portal.

“Once users are logged in they can access information related to the Office of Fair Trading’s services, access status updates, complete licence renewals, obtain copies of receipts, upload documents and view history of their activity at any time.

“This will offer our clients the best experience as it allows the system to auto fill their information, so they aren’t having to repeatedly supply the same information. 

 “The new portal will change the way licensees interact with the OFT in terms of user experience and digital service availability, especially for those who work outside standard business hours.”

Creating a Queensland Digital Identity account will give clients access to many other services outside of OFT. If you don’t have a Queensland Digital Identity account already it is easy to create one by going to Create your QGov account.

Other OFT industry licensees can expect upgrades in the following phases of the transformation.  See below for a full list of licensees that can now digitally access and fulfil licensing renewal requirements:

  • real estate and resident letting agent (renew)
  • motor dealer and field agent (renew)
  • auctioneer and chattel auctioneer (renew)
  • real estate and motor salesperson certificate (apply and renew)
  • debt collector sub-agent certificate (apply and renew)
  • security provider – class 1 or 2 (apply and renew)
  • tattoo operator and tattooist (apply and renew)

For more information on digital services visit the Queensland Government website